Help and Support

You will receive a welcome e-mail from our Welcome Team in which they will tell you where to find more information on the service should you need it.  They will also remind you of any further documentation we need. 

We have a Customer Services Team who provide a hands on service to all our customers.  Any member of the team would be able to help you with any questions that might arise.  

All ringing phones are answered by a Customer Services Team member.  The Team always try to answer calls as soon as possible but during peak periods this may take longer.  We have a queuing system and you will receive notifications of where you are in the queue.

Our Customer Services Team are available between 09:00 and 17:30 Monday to Thursday and 08:00-17:00 on Fridays.  Outside those hours we have an answering service which passes queries to a duty member of staff by e-mail.  We can therefore answer urgent enquiries 24/7.