Sarah Maurice-Jones Wins May Employee of the Month

All at Umbrella offer their heartiest congratulations to Sarah Maurice-Jones for being chosen as Employee of the Month for May.

Sarah is an inspirational and motivating leader of the Customer Services team who has ensured that our standards of customer care have not dropped while the industry has coped with the effects of recent legislative changes.

Well done Sarah! Customer Services answered 6429 calls during May with an average wait time of just 7 seconds.

Call volume has fallen by almost 40% in customer services since the introduction of the new T&S legislation. 

We have therefore created a customer service hub serving both umbrella and accountancy customers which will offer first line support for all customer telephone enquiries.  This will be available from 1 June 2016. 

The Great Umbrella Bake Off 2016 begins!
Editor | 20 May 2016
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The Great Umbrella Bake Off 2016 begins! Umbrella Accountants will be battling it out with their baking skills.

This week Sarah Smith’s Glitter ball and edible flower chocolate fudge cake has set the baking bar high!

We have 20 staff taking part so expect more than a bakers dozen of delicious cakes over the coming months! To make sure everyone in the department takes part they have the motto “No Bakey, No Cakey!”

Nicola Worthington Wins Apprentice of the Month
Editor | 2 March 2016
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Congratulations to apprentice Nicola Worthington who is working towards her AAT Level 3 accountancy qualification at Macclesfield College and spend four days per week getting practical experience at

Umbrella Accountants boosts its digital services by taking on apprentices

Umbrella Accountants has recruited four young apprentices from local colleges to help the company capitalise on growth and boost the digital arm of its business.

Benjamin Smallman, 16; Sheraz Sheikh, 18; Liam Parker, 19; and Nicola Worthington, 23; have all joined Umbrella in training roles over the last couple of months.

In addition to their college accountancy course, which they attend one day per week, the group gains practical experience of everyday working life at Umbrella Accountants. 

Customer Services Team support Stacey shaving her head for charity

Stacey, our brave Contracts Administrator, took the heart-warming decision to shave off her gorgeous hair at the weekend in support of her poorly grandma. Stacey has raised over £1,000 for Macmillan Cancer Support.

Her colleagues in Customer Services greeted her with matching bald heads this morning in support of her cause. Customer Services Manager Sarah said "We're all really proud of you Stacey and you still look hot!"  You can still sponsor Stacey here


Tres Leches from The Great Umbrella Bake Off

This week Roxy Gannon is battling it out with her Tres Leches Cake.

“The words “tres leches” means three milks in Spanish. And true to its name, this cake is made with three different milks. This coconut version of Tres leches cake is popular in my family every year in preparation for Eid. It’s simple to bake and gets its richness from a trio of coconut, sweetened condensed milk and evaporated milk. A topping of coconut adds an even yummier boost of sweetness.”

We have 20 staff taking part so expect more than a bakers dozen of delicious cakes over the coming months! To make sure everyone in the department takes part they have the motto “No Bakey, No Cakey!”
See similar recipe launches new logo and strapline have today launched our new Umbrella Logo with the strapline:

account | consult | reward

This change has been made to reflect that we offer more than just a contractor umbrella company or limited company accountancy services to contractors and freelancers.

Hannah Langton Wins January Employee of the Month
Editor | 17 February 2016
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Congratulations to Hannah Langton, Senior Account Manager, for winning January Employee of the month. During our new portal roll out Hannah provided a top notch service to our customers, working long hours and managing to keep smiling!

Exciting news! This week go live with our new online employee portal
Editor | 13 January 2016
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This is your resource from which you can see everything relating to your account with Umbrella, your payments and your timesheets and expenses. 

New features include a new mobile-friendly platform, a new and improved look and navigation. Plus, you will have the ability to upload images of your receipts to submit with your timesheet.  In short, everything you will need to submit your hours and expenses from your desktop or whilst you are on the move via tablet or phone 24/7.